The problem

Good care that isn't provable is still a compliance risk

Under the Aged Care Act 2024 and the Strengthened Quality Standards, providers are held to a higher bar — but most are still relying on folders, whiteboards, and manual tracking.

Incident forms buried in folders

SIRS reporting has strict timeframes — Priority 1 within 24 hours, Priority 2 within 30 days. Paper-based tracking makes that easy to miss.

Care minutes on whiteboards

Without real-time tracking against AN-ACC targets, gaps often aren't visible until it's too late to fix them.

Compliance gaps found on audit day

When evidence is scattered across paper and spreadsheets, the first time you see a gap is often when an assessor does.

Resident autonomy decisions undocumented

SIRS deadlines tracked manually

Care notes written up hours late

No live view of Standards compliance

Actions and follow-ups fall through the cracks

Staff spend more time on paperwork than care

How it works

From daily care to audit-ready, without extra admin

Three steps, all built around how your team already works.

STEP 1

Staff document care as it happens

Care notes are dictated naturally and structured automatically by CareNote's AI voice-to-note tool — no typing up notes after the shift ends. Incidents are logged straight into the SIRS-aligned workflow the moment they occur.

CareNote Care Notes screen showing AI voice-to-note documentation

STEP 2

Compliance updates in real time

Every note, incident, and care minute logged feeds directly into the Standards Dashboard and MinuteWatch — so your compliance position is always current, not reconstructed at month-end.

CareNote Standards Dashboard showing compliance across all 7 Strengthened Quality Standards

STEP 3

Walk into an audit with evidence, not excuses

When an assessor asks about a Standard, the evidence is already there — organised, timestamped, and traceable back to the actual point of care.

CareNote SIRS incident record with ACQSC notification deadline tracking

Who it's for

Built for the people who carry compliance

Facility Managers & DONs

See exactly where your facility stands against every Standard, without chasing paper trails.

Quality & Compliance Leads

Evidence and incident tracking that's organised by design, not assembled the week before an audit.

Registered Nurses & Carers

Document care in the moment with voice-to-note, instead of catching up on notes after a long shift.

What's included

Everything you need for the 7 Strengthened Quality Standards

Care documentation

✓

AI voice-to-note: dictate care notes, structured and saved automatically

✓

SIRS incident management with reportable incident tracking

✓

Dignity of Risk (Advocate) logger for resident autonomy decisions

Compliance & standards

✓

All 7 Strengthened Quality Standards — live compliance dashboard

✓

MinuteWatch — real-time care minute tracking against AN-ACC targets

✓

Role-based access for RNs, Carers, Managers and Admins

Coming soon

✓

CareNote Sentinel — anomaly detection and risk alerts

✓

Revenue Intelligence — AN-ACC funding gap detection

FAQ

Common questions

How long does onboarding take?

We work directly with your facility to get your standards, staff roles, and workflows set up — timelines vary depending on facility size, and we'll walk you through it during your demo.

Where is resident data stored?

CareNote uses Supabase (hosted in Sydney) for the database, with Railway acting as a secure API intermediary — no health data is stored outside Australia.

Does CareNote replace our existing clinical systems?

CareNote is built to sit alongside your existing operations, focused specifically on compliance, incident management, and care documentation.

Is there a lock-in contract?

No. CareNote is a simple monthly subscription, with the first 30 days free to trial.

Does CareNote support the Serious Incident Response Scheme (SIRS)?

Yes — incidents are logged through a workflow built around SIRS reportable incident classifications and timeframes, rather than a generic form.

How is CareNote different from a spreadsheet or shared drive?

Spreadsheets are static and don't update as care happens. CareNote captures documentation at the point of care and reflects it in your compliance dashboard immediately, with a full record of who logged what and when.

Is CareNote secure?

Yes. Authentication runs through AWS Cognito, sensitive tables have row-level security enabled, and role-based access ensures staff only see what's relevant to their role.

What if we're already partway through preparing for an audit?

You can start using CareNote at any point — it doesn't require a clean slate. Get in touch and we'll talk through the best way to bring your current documentation across.

Audit-ready compliance, every single day